Nova Crest Terms of Service

1. About these terms

These terms are the agreement between you and Nova Crest when you use our websites and services. By creating an account, taking an assessment, or otherwise using the services, you agree to them. If you use the services for a company, you confirm that you can accept these terms for that company. If you do not agree, please do not use the services.

Our Privacy Policy explains how we handle personal data. It is part of these terms.

2. The services

Nova Crest offers online business communication training and tools for people and teams in fintech, crypto, Web3 and AI:

Some parts are free, such as the Rewriter and the first learning module. We may change, add or remove features, and we may change what is free, with notice for paid plans as described in section 17.

The services are educational and informational tools. They are not legal, financial, investment, employment or professional advice.

3. Your account

• You must be at least 18 years old to use the services, and at least old enough to make a binding agreement where you live.
• Give true and current information, and keep it up to date.
• Keep your password private. You are responsible for what happens under your account. Tell us at once at hello@novacrestinfo.com if you think someone else has used it.
• One account is for one person. Do not share your sign-in. A company may add its own team members through a team or company account.

4. Acceptable use

You agree not to:

1. break the law, or use the services to harm, harass, threaten or discriminate against anyone;
2. enter personal data of other people without a right to do so, or enter sensitive data such as ID numbers, card numbers, health information or passwords into practice texts or tools;
3. try to get around access limits, share paid access with people who have not paid, or resell the services without our written permission;
4. copy, scrape, reverse-engineer or attack the services, or try to test their security without our written permission;
5. use the services to build a competing product, or to train another AI model;
6. upload viruses or send content that is illegal, hateful, sexual, or that infringes the rights of others;
7. use Candidate Assessment results in a way that is unlawful or unfair to a candidate (see section 6).

We may remove content and limit or suspend access if we believe you broke these rules (see section 15).

5. Your content and AI output

Your content. You keep ownership of the texts, answers and other content you enter into the services ("your content"). You give Nova Crest a limited licence to store, process and display your content only as needed to run the services for you, to give you feedback and reports, to keep the services safe, and to meet legal duties. We do not use your content to train AI models. Section 9 of our Privacy Policy explains how long we keep it.

You are responsible for your content. You promise that you have the right to enter it and that it does not break the law or anyone's rights.

AI output. The feedback, rewrites, scores and reports that the AI produces for you ("output") are yours to use for your own purposes, including at work. Output can be wrong, incomplete or similar to what others receive. Check it before you rely on it or send it to others. Section 10 explains this further.

6. Candidate Assessment (for companies)

A company that sends a Candidate Assessment ("the company") agrees to the following.

1. Lawful use. You will only invite people you are allowed to assess. You have the legal right to process their data for hiring, and you will tell each candidate, before the test, that it is used and that AI helps produce the report. Where the law requires consent, you will collect it.

2. You decide. The report is an aid for a person to read. It does not decide who is hired. Hiring decisions are yours, and you are responsible for them and for following employment and equal-opportunity law. Do not use the report as the only reason to reject a candidate.

3. Fair use. You will not use results to discriminate on the basis of nationality, race, gender, age, religion, disability or any other protected ground, or in any way the law forbids.

4. Roles. For candidate data, you are the controller and Nova Crest is your processor, as set out in the Privacy Policy. On request we will sign a data processing agreement.

5. Candidate rights. If a candidate asks to see, correct or delete their data, you will help us deal with the request quickly.

6. What a report is not. The report is not a certificate, licence, qualification or guarantee of how a candidate will perform. It reflects one short test on one day.

What counts as one candidate for billing is set out in section 8.

7. Team Training and company accounts

• The company that sets up a team or company account is responsible for it, for the people it adds, and for paying for it.
• A company may only add people who work for it or who are otherwise allowed to take part. It will tell them that their manager can see team activity and reports.
• The manager sees what the platform shows for the team, such as who joined, how often people practised, and the reports. Managers must not use this information in unlawful or abusive ways.
• The paid pilot lasts the period agreed in writing, for example 4 weeks, for the number of people agreed. When the pilot ends, access ends unless the company moves to an ongoing plan.
• When a company ends its plan, we delete or return its team data as set out in the Privacy Policy and in any agreement we sign.

8. Fees and payment

Prices are in US dollars, excluding taxes, and are those shown on our pricing page, invoice or order at the time of purchase.

• Taxes. Prices do not include VAT, sales tax or similar taxes. If tax applies to your purchase, it is added to the price or you are responsible for it, as the law requires.
• How you pay. Payment is made as shown on the invoice or payment instructions we send you. Payment methods are shown on your invoice or order. You are responsible for any bank or transfer fees on your side.
• When you pay. Pay in advance for the period you buy, unless your invoice says otherwise, invoices are due within 7 days.
• What counts as one candidate. A candidate is counted when they finish the test and a report is created. A candidate who starts but does not finish is not charged.
• Free parts. Free parts such as the Rewriter and the first module have no charge. We may add fair limits to them. This may change in the future with proper notice.
• Price changes. We may change prices for future periods. We will tell paid customers at least 30 days before the change, and it applies from your next period. The price you have already paid does not change.
• Late payment. If a payment is overdue, we may pause access until it is paid.

9. Cancellation and refunds

To cancel or ask for a refund, write to hello@novacrestinfo.com from the address on your account.

If you live where the law gives consumers a right to cancel or to a refund, those rights are not reduced by this section.

10. AI and no guarantees

• The services use artificial intelligence. AI can make mistakes, miss context, and give different answers to the same input.
• Feedback, scores and reports are a guide for learning and for a person to read. They are not a guarantee of your skill, a candidate's ability or any business result.
• We do not promise that you will get a job, win a deal, pass a test, close a client or reach any other result by using the services.
• Do not rely on output as legal, financial or professional advice.

11. Our rights

Nova Crest owns the services and everything in them, including the platform, software, lessons, scenarios, videos, scripts, design, name and logo. We give you a limited, personal, non-exclusive right to use the services while your access is active, for your own learning or for your company's internal use. You may not copy, sell, publish or share our materials, or use the Nova Crest name or logo, without our written permission.

If you send us feedback or ideas, we may use them to improve the services without paying you.

12. The services are provided "as is"

To the fullest extent the law allows, we provide the services "as is" and "as available". We do not promise that they will always work, be free of errors or interruptions, or be secure from all attacks. We do not promise that they suit your particular purpose. We may need to pause the services for repair or updates, and we will try to give notice when we can.

13. Limits on our responsibility

To the fullest extent the law allows:

1. Nova Crest is not responsible for lost profits, lost business, lost data, loss of reputation, or any indirect or consequential loss, even if we were told it could happen.
2. Our total responsibility to you for all claims about the services is limited to the amount you paid us in the 12 months before the event, or US$100 if you paid nothing.
3. We are not responsible for decisions you or a company make using reports or output, including hiring decisions, or for the actions of third-party providers outside our control.

Nothing in these terms limits responsibility that the law does not allow to be limited, for example for fraud, intentional wrong, or death or personal injury caused by negligence. If you are a consumer, you also keep the rights that your local law gives you and that cannot be waived.

14. Your responsibility to us

You will cover our reasonable losses, including reasonable legal costs, that arise from a claim by a third party because you or your company broke these terms, entered content you had no right to enter, or used the services unlawfully, for example by assessing candidates without a lawful basis. We will tell you about the claim and let you help with the defence.

15. Suspension and ending

• You may stop using the services and close your account at any time.
• We may suspend or end your access if you break these terms, if a payment is overdue, if we must by law, or if your use puts the services or other people at risk. Where it is reasonable, we will tell you why first.
• When access ends, your right to use the services stops. Sections that by their nature should continue, such as 5, 11, 12, 13, 14 and 16, continue to apply.
• We delete or anonymise your data as described in the Privacy Policy. You can ask us to export your data before you close your account.

16. Governing law and disputes

• These terms are governed by the law of the host country.
• If we have a disagreement, please write to hello@novacrestinfo.com first. We will try to settle it in good faith within 30 days.
• If we cannot, the dispute is decided by court in the host country.
• If you are a consumer, you keep the right to use the courts and the mandatory consumer laws of the place where you live.

17. Changes

We may update these terms and the services. For paid plans, we will tell you by email or in the product at least 30 days before a material change takes effect. If you do not agree, you can cancel before the change begins. If you keep using the services after that, you accept the new terms. We may make smaller changes, such as fixing typos or adding a feature, at once.

18. General

• Whole agreement. These terms and the Privacy Policy are the whole agreement between us about the services, together with any written order, pilot or data processing agreement we sign.
• If part is unenforceable. If a court finds one part unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right right away, we have not given it up.
• Assignment. You may not transfer your rights to anyone else without our consent. We may transfer ours as part of a sale or reorganisation of Nova Crest.
• Events outside our control. Neither side is responsible for delay or failure caused by events outside its reasonable control, such as outages of internet or cloud providers, or government action.
• Language. These terms are written in English. A translation is for convenience. If they differ, the English text controls.
• Sanctions and trade laws. You confirm that you are not using the services in a way that breaks sanctions or export laws that apply to you or to us.

19. Contact

Nova Crest

Email: hello@novacrestinfo.com

Website: novacrestinfo.com